Great sale for some, not for others...

[ArchiveGuest]

(This post was originally by parentheticalguy)
Hi Astraware,

I bought and love Insaniqarium on 27 March. Haven't unlocked Brinkley yet, but it's only a matter of time. It's a great game...but to be honest I feel a bit cheated.

With the Astraware sale announced today, I feel like I paid too much for the game. I know the prices are going up, but with the great sale price, I feel like I should've waited a few days to register (instead of registering the day after I downloaded it).

It's the downside of having such a great sale. Can you smart and wonderful and good-looking Astrawarians suggest something to salve my wounds?

(PG)

[Howard]

Hi!

Firstly, thanks for buying Insaniquarium!

One of the problems we have with every offer and sale is the worry that some people will be disappointed if they have just purchased a few days (or even hours) before the sale. Having bought enough electronic equipment and CDs/DVDs over the years, all of the Astraware team have certainly been through the same!

What we'd like to do for those people who bought just a short time before the special offer is to offer something additional to "fill in the gap". For instance, we should be able to offer an additional PopCap game in your case (since Insaniquarium is from PopCap), and you'll end up ahead of where you'd be even if you'd bought at the discount price!

I hope this sounds fair, and if you drop an email to Karan (our head of customer support) at karan@astraware.com and explain that you had only just purchased, she'll help you out :) (I'd already discussed this with the support team just before the new site went live).

Here's hoping you'll remain a happy Astraware customer!

Regards,

Howard.